Are you experiencing the frustrating Disney+ error code 39 while trying to stream your favorite shows or movies? You’re not alone. This error can be caused by a variety of factors, including issues with your device, internet connection, or the Disney+ app itself. In this article, we’ll delve into the possible causes of error code 39 and provide you with a step-by-step guide on how to fix it.
Understanding Error Code 39
Error code 39 is a generic error message that can appear on various devices, including smartphones, tablets, smart TVs, and streaming devices. It usually indicates that there’s a problem with the Disney+ app’s ability to play the content you’ve selected. The error message may read: “We’re sorry, but we’re having trouble playing this title. Please try again later. (Error Code 39)”.
Possible Causes of Error Code 39
Before we dive into the solutions, it’s essential to understand the possible causes of error code 39. Here are some of the most common reasons:
- Internet connectivity issues: A slow or unstable internet connection can cause error code 39.
- Device compatibility issues: The Disney+ app may not be compatible with your device or its operating system.
- App glitches: Bugs or glitches within the Disney+ app can cause error code 39.
- Content restrictions: Some content on Disney+ may be restricted in your region, leading to error code 39.
- Account issues: Problems with your Disney+ account, such as an expired subscription or incorrect login credentials, can cause error code 39.
Troubleshooting Steps to Fix Error Code 39
Now that we’ve identified the possible causes of error code 39, let’s move on to the troubleshooting steps. Follow these steps in order to resolve the issue:
Step 1: Check Your Internet Connection
A stable internet connection is essential for streaming content on Disney+. To check your internet connection:
- Ensure that your device is connected to a stable Wi-Fi network.
- Check your internet speed using an online speed test tool. A minimum speed of 5 Mbps is recommended for streaming on Disney+.
- Restart your router to refresh your internet connection.
Step 2: Check Device Compatibility
Ensure that your device is compatible with the Disney+ app. Here are the minimum system requirements for Disney+:
- Smartphones and tablets: iOS 10 or later, Android 4.4 or later.
- Smart TVs: Vizio SmartCast TVs (2016 or later), Samsung Smart TVs (2015 or later), LG Smart TVs (2016 or later).
- Streaming devices: Apple TV (4th generation or later), Roku (2nd generation or later), Amazon Fire TV (1st generation or later).
Step 3: Update the Disney+ App
An outdated Disney+ app can cause error code 39. To update the app:
- Go to the App Store (for iOS devices) or Google Play Store (for Android devices).
- Search for the Disney+ app and click on the “Update” button.
Step 4: Clear App Cache and Data
Clearing the app cache and data can resolve issues caused by corrupted files. To clear the app cache and data:
- Go to your device’s Settings app.
- Click on “Apps” or “Application Manager”.
- Select the Disney+ app and click on “Clear Cache” and “Clear Data”.
Step 5: Check for Content Restrictions
Some content on Disney+ may be restricted in your region. To check for content restrictions:
- Go to the Disney+ website and sign in to your account.
- Click on the “Help” button and select “Content Restrictions”.
- Check if the content you’re trying to access is available in your region.
Step 6: Check Your Account Status
Ensure that your Disney+ account is active and in good standing. To check your account status:
- Go to the Disney+ website and sign in to your account.
- Click on the “Account” button and select “Account Status”.
- Check if your subscription is active and if there are any issues with your account.
Advanced Troubleshooting Steps
If the above steps don’t resolve the issue, you can try the following advanced troubleshooting steps:
Step 1: Disable VPN or Proxy
If you’re using a VPN or proxy, disable it and try accessing Disney+ again. VPNs and proxies can sometimes interfere with the app’s ability to play content.
Step 2: Check for Firmware Updates
Ensure that your device’s firmware is up to date. Firmware updates can resolve issues caused by outdated software.
Step 3: Reset the Disney+ App
Resetting the Disney+ app can resolve issues caused by corrupted files. To reset the app:
- Go to your device’s Settings app.
- Click on “Apps” or “Application Manager”.
- Select the Disney+ app and click on “Reset App”.
Conclusion
Error code 39 on Disney+ can be frustrating, but it’s usually easy to resolve. By following the troubleshooting steps outlined in this article, you should be able to fix the issue and enjoy your favorite shows and movies on Disney+. If you’re still experiencing issues, you can contact Disney+ customer support for further assistance.
Additional Tips
- Regularly update your device’s operating system and firmware to ensure that you have the latest security patches and features.
- Use a stable internet connection to prevent buffering and error codes.
- Clear the app cache and data regularly to prevent issues caused by corrupted files.
By following these tips and troubleshooting steps, you can enjoy a seamless streaming experience on Disney+.
What is Disney+ Error Code 39, and what causes it?
Disney+ Error Code 39 is a common issue that users encounter while trying to stream their favorite content on the platform. This error code typically appears when there is a problem with the digital rights management (DRM) system, which is designed to protect the copyrights of the content available on Disney+. The error can be caused by a variety of factors, including issues with the user’s internet connection, problems with the Disney+ app or website, or conflicts with other software or hardware components.
In some cases, Error Code 39 may also be triggered by the use of VPNs or proxy servers, which can interfere with the DRM system and prevent users from accessing certain content. Additionally, outdated browser versions or corrupted browser cache can also contribute to the occurrence of this error. To resolve the issue, users may need to troubleshoot their internet connection, update their browser or app, or disable any VPNs or proxy servers that may be in use.
How do I troubleshoot my internet connection to resolve Error Code 39?
Troubleshooting your internet connection is a crucial step in resolving Disney+ Error Code 39. To start, ensure that your internet connection is stable and meets the minimum speed requirements for streaming on Disney+. You can check your internet speed using online tools or by contacting your internet service provider. If your internet speed is slow, try restarting your router or modem to see if it improves the connection.
Additionally, check for any issues with your Wi-Fi network, such as congestion or interference from other devices. You can try moving your router to a central location or switching to a wired Ethernet connection to improve the stability of your internet connection. If you’re using a mobile device, try switching to a different network or disabling any data-saving features that may be interfering with your connection.
What are the steps to update my Disney+ app or browser to resolve Error Code 39?
Updating your Disney+ app or browser is a simple yet effective way to resolve Error Code 39. To update the Disney+ app, go to the app store on your device (e.g., Apple App Store or Google Play Store) and check for any available updates. If an update is available, click the “Update” button to download and install the latest version of the app.
If you’re accessing Disney+ through a web browser, ensure that you’re using the latest version of the browser. You can check for updates in the browser’s settings or by visiting the browser’s website. Additionally, clear your browser cache and cookies to remove any corrupted data that may be causing the error. This can usually be done by pressing Ctrl+Shift+Delete (Windows) or Command+Shift+Delete (Mac) and following the prompts.
How do I disable my VPN or proxy server to resolve Error Code 39?
If you’re using a VPN or proxy server, it may be interfering with the Disney+ DRM system and causing Error Code 39. To resolve the issue, try disabling your VPN or proxy server and see if it resolves the error. You can usually do this by going to your device’s settings or by contacting your VPN or proxy server provider for assistance.
Keep in mind that disabling your VPN or proxy server may expose your internet activity to your internet service provider or other third parties. If you’re concerned about online security, you may want to consider using a different VPN or proxy server that is compatible with Disney+. Alternatively, you can try contacting Disney+ support for further assistance.
What are some additional troubleshooting steps I can take to resolve Error Code 39?
If the above steps don’t resolve Error Code 39, there are several additional troubleshooting steps you can take. Try restarting your device or closing other apps that may be interfering with the Disney+ app. You can also try uninstalling and reinstalling the Disney+ app or clearing the app’s cache and data.
Additionally, check for any issues with your device’s operating system or firmware. Ensure that your device is running the latest version of the operating system and that all firmware updates are installed. If you’re still experiencing issues, try contacting Disney+ support for further assistance or seeking help from a technical expert.
Can I contact Disney+ support for help with Error Code 39?
Yes, you can contact Disney+ support for help with Error Code 39. Disney+ offers a range of support options, including online chat, phone support, and email support. You can visit the Disney+ website and click on the “Help” or “Support” link to access these options.
When contacting Disney+ support, be prepared to provide detailed information about the error, including the error code, the device you’re using, and any troubleshooting steps you’ve taken. This will help the support team to quickly diagnose and resolve the issue. Additionally, be patient and courteous when interacting with the support team, as they are there to help you resolve the issue.
How can I prevent Error Code 39 from occurring in the future?
To prevent Error Code 39 from occurring in the future, ensure that your internet connection is stable and meets the minimum speed requirements for streaming on Disney+. Regularly update your Disney+ app or browser to ensure that you have the latest version.
Additionally, avoid using VPNs or proxy servers that may interfere with the Disney+ DRM system. If you need to use a VPN or proxy server, consider using a different provider that is compatible with Disney+. Finally, regularly clear your browser cache and cookies to remove any corrupted data that may be causing the error.